I recently had these problem. Koodo just ruined my situation. I just got a message from koodo that my service is suspended due to suspicious usage activity!! what the hell is that??
passed away couple of days ago and I had to call a lot to my backhome. Koodo gave me 1000 min addon and I have full right to use these minutes. but they suddenly without giving me any reason, texted me that they suspended my service. And in my important time, when my family needed me, koodo totally disconnected me from my family and friends. it happened on 29 october and it is 1st november. I sent them IDs but still they didn't connect my service!!!! highly dissatisfied with the service. for sure, I am going to move away from koodo. they are not good and efficient. They ruined my situation totally when i needed the service most.!