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Koodo should have Online Live Chat Support

  • 2 February 2014
  • 72 replies
  • 304 views
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72 replies

M
Userlevel 7
Most questions posted here receive an answer within 5 minutes, even at 2 am. Hard to see how a l...Hi Alex,

No you do not. It's good to keep in case their is an error with your payment, however everything is automatic and you don't have to worry about anything!
A
Most questions posted here receive an answer within 5 minutes, even at 2 am. Hard to see how a l...Thank you my next question please is I paid my payment on Friday and I'm due tomorrow I called in to koodo to let them know I paid my bill will the payment be on time
M
Userlevel 7
Most questions posted here receive an answer within 5 minutes, even at 2 am. Hard to see how a l...Bank payments can take from 3 to 10 business days to process, it is your responsibility to ensure that Koodo receives payment on time. It shouldn't affect much for a first occasion, but if you are on a spending-limit program then service could be suspended. 
A
Most questions posted here receive an answer within 5 minutes, even at 2 am. Hard to see how a l...Spending limit is 200.00 !y bill is 68.00 I called in this morningto confirm my payment with them what else should I do
Mayumi
Userlevel 7
Badge +4
Most questions posted here receive an answer within 5 minutes, even at 2 am. Hard to see how a l...If you confirmed already, you don't need to worry about it for now.

You can check your usage/balance through self serve (or calling *611) to prevent exceed your limit.

http://help.koodomobile.com/my-bill/spending-limit-program/will-koodo-notify-me
M
Userlevel 1
TELUS has this. Would be nice to have here.
http://forum.xda-developers.com/member.php?u=5238590
S
Userlevel 5
Hey Christopher, this idea is still being looked at. At this time, it's currently "Under Consideration".  With bigger initiatives like this, it'll take some time to assess and execute the idea. I'll be sure to update if I hear anything back!
P
Userlevel 7
Badge +4
It's been suggested before: http://community.koodomobile.com/koodo/searches?query=live+chat&style=topics&x=0&y=0
R
Userlevel 7
Badge +4
Isn't what the community is here for? It's even better then a chat. You post your question and you don't even have to stay in front of the computer to wait for the answer. You can come back another day!
When you like my post, my boss gives me a raise, my dog is happier and my kids love me more.
K
Isn't what the community is here for? It's even better then a chat. You post your question and yo...The idea of live chat, is speaking with a Koodo agent 1 on 1 and being able to ask about account questions. Us posters on here can't exactly go into someone's account and give them detailed information.
N
Hey, is Koodo has live chat ? to who I can ask questions about my bill?
Timo Tuokkola
Userlevel 7
Badge +4
Koodo does not have a live chat feature. This thread is about the possibility of them getting one sometime in the future. If you want to know about your bill you will need to call customer service at 1-866-995-6636, option 5.
That’s what I do: I drink and I know things.
N
Koodo does not have a live chat feature. This thread is about the possibility of them getting on...thank you Timo 🙂
P
Userlevel 7
Badge +4
I just had a live chat with a Nokia agent and loved it. Yes, a phone call would've been faster but I like the paper trail that a live chat leaves. If an issue returns, a previous session can always be looked at. Yes, a telephone agent can make notes but that's up to the agent. I've had plenty of instances where previous notes were nowhere to be found (though not with Koodo - I haven't had to phone in more than once for any given issue).
J
Userlevel 7
I just had a live chat with a Nokia agent and loved it. Yes, a phone call would've been faster bu...Lemme guess, Rogers? Them and Bell are notorious for that...
M
I just had a live chat with a Nokia agent and loved it. Yes, a phone call would've been faster bu...Rogers and bell are very bad for that and they rip people off as well, koodo is the best!
S
I'm currently with Fido and they have a live chat support. I like it a lot and it's the main reason i'm staying with Fido. But I want to switch over to Koodo. The fact Koodo doesn't have a live chat support is a deal breaker.
Sophia
Userlevel 7
Badge +4
I'm currently with Fido and they have a live chat support. I like it a lot and it's the main reas...Despite the fact that your message here was answered within a few minutes? As would any question you have? 🙂
S
I'm currently with Fido and they have a live chat support. I like it a lot and it's the main reas...It's not the same. You're not always guaranteed a quick response on here. And in this case, with a live chat, we want to talk to a Koodo Representative. A lot of the times we need questions about our account, and that's not covered on forum posts.
Sophia
Userlevel 7
Badge +4
I'm currently with Fido and they have a live chat support. I like it a lot and it's the main reas...You can always talk to a representative by calling Koodo. I realize this is not convenient for the Deaf though. The good news is that this idea is under consideration, so let's hope it will be implemented, eh 🙂 Make sure you vote for it!

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