Koodo Community

Koodo should have Online Live Chat Support

  • 2 February 2014
  • 72 replies
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72 replies

Userlevel 7
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Koodo does not have a live chat feature. This thread is about the possibility of them getting one sometime in the future. If you want to know about your bill you will need to call customer service at 1-866-995-6636, option 5.
Koodo does not have a live chat feature. This thread is about the possibility of them getting on...thank you Timo 🙂
Userlevel 7
Badge +4
I just had a live chat with a Nokia agent and loved it. Yes, a phone call would've been faster but I like the paper trail that a live chat leaves. If an issue returns, a previous session can always be looked at. Yes, a telephone agent can make notes but that's up to the agent. I've had plenty of instances where previous notes were nowhere to be found (though not with Koodo - I haven't had to phone in more than once for any given issue).
Userlevel 7
I just had a live chat with a Nokia agent and loved it. Yes, a phone call would've been faster bu...Lemme guess, Rogers? Them and Bell are notorious for that...
I just had a live chat with a Nokia agent and loved it. Yes, a phone call would've been faster bu...Rogers and bell are very bad for that and they rip people off as well, koodo is the best!
I'm currently with Fido and they have a live chat support. I like it a lot and it's the main reason i'm staying with Fido. But I want to switch over to Koodo. The fact Koodo doesn't have a live chat support is a deal breaker.
Userlevel 7
Badge +4
I'm currently with Fido and they have a live chat support. I like it a lot and it's the main reas...Despite the fact that your message here was answered within a few minutes? As would any question you have? 🙂
I'm currently with Fido and they have a live chat support. I like it a lot and it's the main reas...It's not the same. You're not always guaranteed a quick response on here. And in this case, with a live chat, we want to talk to a Koodo Representative. A lot of the times we need questions about our account, and that's not covered on forum posts.
Userlevel 7
Badge +4
I'm currently with Fido and they have a live chat support. I like it a lot and it's the main reas...You can always talk to a representative by calling Koodo. I realize this is not convenient for the Deaf though. The good news is that this idea is under consideration, so let's hope it will be implemented, eh 🙂 Make sure you vote for it!
I'm currently with Fido and they have a live chat support. I like it a lot and it's the main reas...I don't like talking to representatives over the phone, sorry. Where do I vote?
Userlevel 7
Badge +4
I'm currently with Fido and they have a live chat support. I like it a lot and it's the main reas...Right at the top, Stephanie, underneath Christopher's idea there is a +1 that you can click.
I'm currently with Fido and they have a live chat support. I like it a lot and it's the main reas...thank you! 🙂
Userlevel 4

Suport
how do i activate new sim card on my # online?

Userlevel 7
Badge +4
how do i activate new sim card on my # online?

Login to self serve , click phone services, change handset(or similar)
how do i activate new sim card on my # online?

hi, How I can un-lock my iphone 4s?
Userlevel 7
Badge +4
how do i activate new sim card on my # online?

http://help.koodomobile.com/getting-started-with-koodo/sim-cards-and-non-koodo-phones/how-do-i-know-...
Userlevel 4
Dear Koodo team, is there any progress on offering a live chat?
Userlevel 7
Badge +4
Dear Koodo team, is there any progress on offering a live chat?We are not planning on moving ahead with this at this point. Our forum and the awesome people here provide tremendous help is a very speedy fashion so our focus remain on the Community at this time. Thanks for asking though!

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