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Koodo should have Live Chat Customer Service


Userlevel 1
Like many sites online, they have live chatting services with specialist/employees to help serve customers better and faster. Well Koodo should create a live chat service to help Koodo customers with shorter questions or inquiries which would save the customers more time instead of having to call the customer service or visit a Koodo shop. This would be a great idea since it would help create for a more positive customer/user experience overall!

31 replies

Userlevel 2
Michael, That's possible, but with the 611 office hour real time phone tech support and a SEVERAL dozen VERY informed people on this site the Koodo customer seems well supported to me.
Userlevel 2
On the other hand, you may have a valid point. Apparently FIDO has chat service. http://community.koodomobile.com/koodo/searches?query=live+chat+support&style=topics&x=9&y=18
Userlevel 2
Has anyone had experience with both Koodo and FIDO customer service?
Hello, I am going to travel and I need to suspend my phone during my travel (28 days). How can I do that. Thanks, Sohrab.
Userlevel 7
Badge +4
Please don't double post. Answered in other thread: Sign in to self-serve. Change your plan to "seasonal hold". $15 per month to maintain your number. Sign back in when you need service again and re-new or get a new plan. Just one warning: if you currently have a plan that is no longer available, you will not be able to go back to it. Must choose from current offerings. Bon voyage.
Userlevel 7
BobTheElectrician wrote:

Please don't double post. Answered in other thread: Sign in to self-serve. Change your plan to...

Friendly tip: When you inform people about double posting, include the link to their other post.

https://c.getsatisfaction.com/koodo/t...
BobTheElectrician wrote:

Please don't double post. Answered in other thread: Sign in to self-serve. Change your plan to...

hey I have a friend that I activated his koodo prepaid plan cell and he cant get into his voice mail please help
Userlevel 7
BobTheElectrician wrote:

Please don't double post. Answered in other thread: Sign in to self-serve. Change your plan to...

What base plan did you get
BobTheElectrician wrote:

Please don't double post. Answered in other thread: Sign in to self-serve. Change your plan to...

the 50 dollar plan
Userlevel 7
BobTheElectrician wrote:

Please don't double post. Answered in other thread: Sign in to self-serve. Change your plan to...

What phone does he have? What happens when you try to get into Voicemail?
Userlevel 7
BobTheElectrician wrote:

Please don't double post. Answered in other thread: Sign in to self-serve. Change your plan to...

Tell your friend to dial 1 + his phone number and he can access voicemail like that
BobTheElectrician wrote:

Please don't double post. Answered in other thread: Sign in to self-serve. Change your plan to...

15 $ by two
BobTheElectrician wrote:

Please don't double post. Answered in other thread: Sign in to self-serve. Change your plan to...

it asked for a pin but don't know it or don't have one
BobTheElectrician wrote:

Please don't double post. Answered in other thread: Sign in to self-serve. Change your plan to...

so how do I get a new pin or even get a voicemail pin..it says enter ur pin

BobTheElectrician wrote:

Please don't double post. Answered in other thread: Sign in to self-serve. Change your plan to...

he has a samsung
BobTheElectrician wrote:

Please don't double post. Answered in other thread: Sign in to self-serve. Change your plan to...

?
BobTheElectrician wrote:

Please don't double post. Answered in other thread: Sign in to self-serve. Change your plan to...

even knowing there is a lot of people who have knowledge about the services, phones, plans and etc, it could be good to have a chat as well !
Userlevel 6
Koodo, this is a great idea.
I'm available all day everyday.
CV and references upon request 🙂
hi you there I got a question?
I recently got a booster talk 100 mins and I want to know how do u remove it I just want my regular base plan of 25$?

Userlevel 7
taz wrote:

I recently got a booster talk 100 mins and I want to know how do u remove it I just want my regul...

You can't get refunds on prepaid... you'd have to top up again and change your baseplan.
taz wrote:

I recently got a booster talk 100 mins and I want to know how do u remove it I just want my regul...

not tryin to get a refund I just want it back to my baseplan

taz wrote:

I recently got a booster talk 100 mins and I want to know how do u remove it I just want my regul...

ive been trying to change my baseplan I don't know how
taz wrote:

I recently got a booster talk 100 mins and I want to know how do u remove it I just want my regul...

well if you can tell me how to do that would appreciate it thanks
taz wrote:

I recently got a booster talk 100 mins and I want to know how do u remove it I just want my regul...

??? you there

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