The basic idea I have is that Koodo shops (and retailers too, maybe) should have the APN settings readily available to help customers who bring their own phone into Koodo. So many times customers activate with a non-Koodo device and therefore Koodo's APN wasn't programmed into the phone at the factory so internet doesn't work, they either leave the store not knowing this or they test at the store and neither the customer nor the dealer has any idea why data doesn't work when calls and texts do. Either way they call tech, the issue is quickly explained, rectified and the customer is happy. However, I think the customer would be even happier if they didn't have to call tech support at all. I know that the dealers at the shops are sellers, not technicians. Sometimes they are experienced users and know about the APN on their own which is good. But really, how hard is it to explain during training? "A non-Koodo phone is not programmed for Koodo's data service, the APN will need to be set up. Here are the settings to fill in." Then have a paper taped to the inside of a cabinet door or kept under a keyboard or something. That's all that needs to be done. There's also a page in the FAQs for it that can be easily reached via the url: koodomobile.com/setupdata
ou en francais: koodomobile.com/reglagedonnees
It's not like it's [i]hard or anything.