Koodo Community


Koodo protection plan on online order

I just ordered a Google pixel from the webstore, and wanted to get the 9$ a month koodo protection plan add on, but on the website all it says is that it's available at koodo stores. Can I take my phone to a koodo store once I receive it to get the protection, or am I not able to get it since I ordered it online?

1 reply

Userlevel 7
Badge +4
Hi Cass, you use to be able to add the protection up to 6 weeks or so after you get the phone so I'm guessing you need to visit the store to get it so they can make sure your phone is in perfect working condition before they give you the insurance. Ppl who broke their phone would just apply for it online after they already damaged their phone if Koodo didn't need to see the phone at time of getting the protection.