Koodo Community
Question

koodo online assist and extra charge

  • 10 September 2019
  • 2 replies
  • 123 views

Hi,
I am new to Koodo. Do I get charged to ask questions from Koodo online assist?
How about question from live agent? I have questions since I am new. Just questions, not any modification.

2 replies

Userlevel 7
Badge +4
hi
No, the digital assistant is free to use.:) no charge. Koodo only charge you when you ask a rep to help you to do something you could do yourself in selfserve (and several services).

You could ask your questions here also. Some people might know the answer.
Userlevel 7
Badge +4
@Mari1368 Welcome to Koodo!

Koodo Assist is one of your best choice to get quick answers to your questions. It knows a lot! It's not perfect though and special promotions offered for very short time is not something it is entirely familiar with. In those situations you can simply ask it to help you find a time slot that works for you so we can call you back and answer any questions you may have. There is absolutely zero charge for questions!

As @Dinh mentioned the service fees are for things like changing your number etc. Although these are easily avoidable by simply doing them yourself online.

Hope this provides some context!

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