Koodo Community
Solved

Koodo Number

  • 23 February 2021
  • 2 replies
  • 49 views

I recently transferred to Koodo and I clicked bring my phone number over when I signed up online. But I received an email, giving me a koodo phone number. I’m wondering does that mean they didn’t carry my old phone number over? How can I resolve this?

 

thanks

icon

Best answer by Dennis 23 February 2021, 20:38

The phone number is just a temporary number. Once you get your sim, you will need to login to self serve and you can port your number over at that point. 

 

This way you won't lose your working phone number when the sim is still in the mail 

View original

2 replies

Userlevel 7
Badge +4

The phone number is just a temporary number. Once you get your sim, you will need to login to self serve and you can port your number over at that point. 

 

This way you won't lose your working phone number when the sim is still in the mail 

Userlevel 7
Badge +4

Here’s the procedure to do it : https://www.koodomobile.com/en/help/moving-your-number-koodo 

Reply