I was getting multiple, inconveniently times calls from Koodo over several weeks (presumably to offer a promo) and wanted some information as to
1) from where they got my cellphone number (they didn't know),
2) why they were pursuing me as I have been a TELUS (their mothership) customer for over 20 years, and had negotiated a new deal within the past month (they also thought that was odd, but had no explanation), and
3) how to get on a NO CONTACT list (they claimed to need to access my TELUS account to do this),
After at least a 20 minute series of phone calls, seeking out their webpage, and several heated interactions with their auto systems (by phone & online) my pursuit of a live Homo Sapien was finally successful enough to get me a callback the following day.
Rep was very personable, patient and non defensive... but claimed to need to access my TELUS file using my TELUS PIN, which I refused to disclose.
Instead, I provided a client number from a recent TELUS invoice but he apparently couldn't find me using that info, and so he asked for the last few digits of my SIN number (which I also would not provide).
Although he has been confirmed to be a legit Koodo representative, I want to know why they would ask for anything to do with one's SIN #.
That info has never been provided to TELUS or any other retail or service company for that matter.
I asked at the time how that info would help him, but he indicated it was just one of various suggested identifiers to be used in locating client records.
That protocol only works if the business in question already has that information on file, and I reiterate... TELUS does not.
Does anyone know why they would request info that they have no comparator for, and how they would use that information if it was provided?????
