I switched from Public Mobile to Koodo around 2 years ago in order to avoid price increase. Everybody assured me that Koodo is not like Rogers and Bell and usually don’t increase rates for Legacy Customers. Obviously, it was special offer and “not in market” plan at that time. In the section of my agreement related to price guarantee it has been written: “...Koodo will not change your monthly rate plan charge or services included in your rate plan without your consent, as long as plan is in market...”
Again, they offer some substitute plan that is not in market, learning from current bad experience with koodo it means they can increase plan again after few months as long as they give one month notice prior to the increase. The same trick like with Public Mobile. It is hard to trust Koodo anymore.
My question is, if anyone has had such a case with Koodo previously? Maybe someone or some Koodo Rep. can advise me if that could be a base for a CRTC complain.