I ordered a new phone (add a new line) from Koodo's website about a month ago. I just realized that I did not receive a copy of my contract, neither through email nor mail. Are you people aware that this violates the Wireless Code?
A service provider must give the customer a permanent copy of the contract and related documents at no charge in the following circumstances:
If the contract is not agreed to in person (i.e. if it is agreed to over the phone, online, or otherwise at a distance), the service provider must send the contract and related documents to the customer within 15 calendar days of the customer agreeing to the contract. If a service provider fails to do this, or if the terms and conditions of the permanent copy of the contract conflict with the terms and conditions that the customer agreed to, the customer may, within 30 calendar days of receiving the permanent copy of the contract, cancel the contract without paying an early cancellation fee or any other penalty.