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Koodo FAQs or information but NOT in video format


I see that someone already made a post like this specifically about tabs, and someone linked the written captions for specifically tabs... But that doesn't seem to exist for other FAQs, for example, managing billing... All just videos. I absolutely hate watching tutorial videos and it's annoying to have to listen to information when reading it is much faster and doesn't feel as patronizing. 

What is wrong with koodo that they can't just include a text version side by side with the video? I want to understand unexplained charges on my bill, so I'm already sort of annoyed and this only makes me feel that koodo has pretty unsatisfactory customer service model... Some people can't view video, or they may have disabilities that would require that the videos at least have close captioning (they do not). 

Am I the only person annoyed by this oversight? I just switched to koodo and between this and extra charges I already have a bad feeling about it. 

5 replies

Userlevel 7
Badge +4
Did you check this page for the information of Tab?
http://help.koodomobile.com/getting-started-with-koodo/the-tab-what-it-is-and-how-it-works

What do you need to know about Tab? We may be able to help you explain it 🙂
Mayumi wrote:

Did you check this page for the information of Tab?
[url=http://help.koodomobile.com/getting-star...

Thank you, I did figure it out... I still think the videos should at least have captions though, that's just an accessibility issue that koodo should probably consider
Userlevel 7
Badge +4
Mayumi wrote:

Did you check this page for the information of Tab?
[url=http://help.koodomobile.com/getting-star...

You could also say all of the the faq's shold have videos so that people who have trouble reading can watch videos. Its hard to cover everything but Im sure Koodo is working on it!
Userlevel 7
Badge +4
It's not perfect, but the close caption option on youtube could give you captions.

However it is a great idea for all Koodo videos to have captions.  You should post this as an Idea Devon


Userlevel 5
Dennis wrote:

It's not perfect, but the close caption option on youtube could give you captions.

However it is...

You're right Dennis! I just swtiched the conversation into an "Idea" so it can be reviewed by our team :) 

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