Koodo Community

Community

Solved

Koodo Does Not Work in France!!


No service. Been all around France for the last week and my iPhone SE still shows "no service". Tried restarting - NADA. Ended up having to jailbreak to unlock the phone, and then buying a France SIM card. What a waste!!

8 replies

Userlevel 7
Did you buy a roaming package before you left for France?
No. According to the Koodo website I can do per use rates without signing up for anything.
Userlevel 7
Badge +4
James wrote:

No. According to the Koodo website I can do per use rates without signing up for anything.

Did you restart your phone?

Also check self serve to make sure the Free International Voice Roaming add-on was added to your plan.  If you want to use data you need to add the free international data roaming add-on
James wrote:

No. According to the Koodo website I can do per use rates without signing up for anything.

Um...yah, I've tried everything.
James wrote:

No. According to the Koodo website I can do per use rates without signing up for anything.

It works with a France SIM card. Pop the Koodo one back in, restart and still "No Service".
Userlevel 7
Badge +4
James wrote:

No. According to the Koodo website I can do per use rates without signing up for anything.

Have you tried to manually select a network?

When you log into self serve, can you see if you are all paid up?

What add-ons do you have?
Userlevel 7
Badge +4
James wrote:

No. According to the Koodo website I can do per use rates without signing up for anything.

James, can you do me a favour and turn your phone on airplane mode and back. Let us know if that resets things. 
James wrote:

No. According to the Koodo website I can do per use rates without signing up for anything.

Yes! This has fixed it. Thank you for adding the roaming add ons to my account and walking me through this! It now works.

Reply