Is there some secret to speaking with a rep at Koodo? I’m ready to do a cancellation payout and switch companies. All they do is push that stupid AI that is COMPLETELY EFFN USELESS. When you call the 1800# you jump through hoops until eventually it just says “Goodbye” and hangs up. I need my phone for work and just spent an hour of my work day trying to call their stupid customer service line (which I can’t call from my mobile or text back the idiot AI) and getting hung up on 7 or 8 times, or sometimes the automated menu just STOPS working. I thought Telus had bad customer service but this is absolutely atrocious. Has anyone EVER been successful getting through to an agent? Am I wasting my time trying to call? I’m guessing I can go to a Koodo dealer to cancel - may as well waste more of my day on this garbage.
Oh, and it’s not just the outage today because I’ve called a couple times since I’ve been a customer and have never been successful getting a human on the phone.