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KISS Keep It Simple Sharon - I thought I had


I went to a kiosk this morning and through direct telephone service asked for the phone # registered to my husband's account to be transferred to my account and my current phone # dropped. Both of us were there with our pin # and by the end of the conversation were assured that the transfer was completed. How long should it take before the new transferred # becomes active and the old # deactivated. I thought it had been done by the end of conversation but hours later nothing has changed Keep It Simple Sharon

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Did the rep call in to have this done? Kiosks aren't able to do transfers of ownership and this can only be done by calling in.
hello sharon, answering your question the new number was active before it got transferred to your account so it has to be active now because it was never deactivated , and the old number i guess its already cancel or schedule to be cancel by the end of your billing cycle
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If I understood your question Sharon: 1. You asked for the phone # registered to your husband's account to be transferred to your account 2. and your current phone # dropped. 3. and you're asking how long it'll take before the new transferred # becomes active and the old # deactivated. If this is a porting number, it'll take 2 hours for wireless phone and 24/48 hours for wred lines. However porting numbers can only be done from main owner name account to main owner ame account. If this is a towning it should be done by customer care, and it's instant, they will cancel old number and your husband number is still active it'll just move to your account
By the sounds of it my # that was transferred from his account to mine is active. If I call it from a land line the voicemail picks up and says I'm not available and will take a message but the phone itself does not ring. If I call my old # the phone still rings. I can then assume that both #s are active. How do I get the old # to stop ringing and the new # to ring. Will I be charged for having 2 phone #s. To answer the Doctor - Both my husband and I were at the kiosk but the associate there placed the phone call to koodo and both of us (hubby and I) spoke to the rep on the phone with our pin #s and we were told the transaction was completed and the changes made. Do I simply wait for a while and then place another call to Koodo or does experience tell you that this will all be ok tomorrow. In the meantime how do I retrieve my voicemails from the new # Keep It Simple Sharon
Userlevel 1
Sharon Rajewski wrote:

By the sounds of it my # that was transferred from his account to mine is active. If I call it f...

If you confirmed your old account/# cancelation with rep you spoke to, then wait until your next billing cycle close day to check if number was canceled or not, quick call to 1-866-995-6636 to confirm that your account was scheduled for cancelation at end of your billing cycle.
to retrieve your voicemails you can do it from a land line call 1+ cell number and when you hear that the call is redirected to voice mail press * (star) and it will ask for your voicemail password. try taking off your husband's sim card and place it on your phone

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