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Keep the connection while hardware is being replaced.


Allow for text messages to be emailed or sent to a PC in the event that a phone has been broken to ensure that no communication has been lost during hardware repair or replacement. Get them to log in and request service.

4 replies

This isn't possible as text messages are delivered directly to the phone. Besides, you can use a loaner phone while your main phone is away for repair.
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KaneSlavik wrote:

This isn't possible as text messages are delivered directly to the phone. Besides, you can use a ...

It isn't outside the realm of possibility to allow users to receive SMS via Self Serve, for example. However, possible and feasible rarely overlap.
KaneSlavik wrote:

This isn't possible as text messages are delivered directly to the phone. Besides, you can use a ...

I am able to see what number has texted me through self serve as you said, but unable to read the text of course. Thanks guys for the input
There are plenty of apps that offer this type of service. The issue is that you cannot add the app if the phone does not work. The code is already written it just needs to be adapted to the circumstance above. In my case I tried to download the app and was successful however because my screen is blacked out I cannot confirm it.

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