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Just wondering if Koodo is doing anything to prevent SIM card swapping.

  • 27 February 2021
  • 2 replies
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Read on the news that some imposters are trying to convince the phone help line of phone carriers that they need to activate a new sim card which will in turn stop service for the actual person’s phone. During this downtime, the imposter steals all the passwords that are protected by 2FA. Are Koodo’s SIM policies already updated to prevent this from happening or do we need to contact Koodo on our own to disallow remote SIM card activation regardless of circumstance?

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Best answer by Sophia 27 February 2021, 23:55

The best prevention is you. Make sure you use a password manager to randomly generate a super strong password - that is 99% of the battle won. If they can’t get into your self serve account, they won’t be able to activate a new sim.

Also don’t pick a silly PIN such as 1234 or your birth year - pick one no one is able to guess.

If a hacker is unable to pretend that they are you, then your SIM is safe.

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Userlevel 7
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The best prevention is you. Make sure you use a password manager to randomly generate a super strong password - that is 99% of the battle won. If they can’t get into your self serve account, they won’t be able to activate a new sim.

Also don’t pick a silly PIN such as 1234 or your birth year - pick one no one is able to guess.

If a hacker is unable to pretend that they are you, then your SIM is safe.

Userlevel 7
Badge +4

Also Koodo and the major providers now have porting text confirmation.  So if a port request happens to another provider, a text will be sent and you will need to reply back in order to authorize the port.

https://www.koodomobile.com/en/help/moving-your-number-koodo

 

You can also get port protection added where you must contact to remove the port block prior to porting

https://www.koodomobile.com/en/help/port-fraud-protection

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