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Just got my prepaid online, but cannot make or receive calls


I got a prepaid number online, and I cannot make or receive calls, but my Internet works I can browse the web, anyone know how I can resolve this

7 replies

Userlevel 7
Badge +4
Did you buy the phone from Koodo or did you bring an unlocked phone from elsewhere? What kind of phone is it you have? First thing to try is while the phone is on take out the battery and SIM Card for a minute or so then replace them and try it again.
Paul "Kid Android" Deschamps wrote:

Did you buy the phone from Koodo or did you bring an unlocked phone from elsewhere? What kind of ...

I'm having this problem can u help me
Userlevel 6
Randy, there are a couple things we need to know first: 1) What base plan did you choose? 2) Did you buy a voice booster if your base plan is text only? 3) When you say your Internet works, you're on WiFi or using 3G data with a data booster add-on?
I result the problem all works fine thank you very much
what did u do ?
Userlevel 7
Badge +4
We need more information, Natasha.
Did you activate your prepaid sim?  Did you restart your phone?
What error message do you get?
I have bought a sim and activated it as well as restart it and I still call make calls and receive calls. I have bought the plan that gives me unlimited data and local calls.

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