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Just got a wireless home phone today and Ihow do I get a phone number?


Just got a wireless home phone today and I can't figure out how to add it to my self serve account. Also how do I get a phone number? Do I use my cell number and if I do will i still be able to have it as my cell? Would be nice if I had more information when I got this.

12 replies

Userlevel 7
Badge +4
Did you get the sim card with it?
Did you buy at the kiosk or online?
Userlevel 7
Badge +4
https://www.koodomobile.com/help/101-koodo-wireless-home-phone?_ga=2.252549642.201240256.1496953778-1748121686.1495715129 https://www.koodomobile.com/phones/wireless-home-phone?INTCMP=KMNew_HomeBAN_WirelessHomePhoneBanner_LearnMore&_ga=2.27587647.201240256.1496953778-1748121686.1495715129
I did get a SIM card with it and I got it online on the Koodo home page
Userlevel 7
Badge +4
Sue.B wrote:

I did get a SIM card with it and I got it online on the Koodo home page

Did you log in as an existing customer when you order it?
Sue.B wrote:

I did get a SIM card with it and I got it online on the Koodo home page

Yes I did
Userlevel 7
Badge +4
Sue.B wrote:

I did get a SIM card with it and I got it online on the Koodo home page

Then it should have been activated by the time it arrived at your home.  Kelsey seems to be on the right track below.  She can look into the activation if you answer her question below
Userlevel 4
Hi Sue, Can you provide your HFO order number? I can look into if this has been activated or is waiting in the queue - you should receive an email with the phone number once its activated. A lot of customers have ordered these lately so we're doing our best to catch up!
Where do I find my Hfo number
Userlevel 7
Badge +4
Sue.B wrote:

Where do I find my Hfo number

It's your order number.  You should have gotten an email with it when you placed your order
hFO18366999
Userlevel 4
Sue.B wrote:

hFO18366999

Thanks, I see your order in the queue to be activated! Sorry for the delay on this Sue, please hang tight for the email with your phone number. Should happen today.
Sue.B wrote:

hFO18366999

K thanks so much for checking.

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