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  • 13 January 2021
  • 7 replies
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Hi recently put in an order for a plan and got a response saying they couldn’t find my credit file. I should have a credit file and no problem ordering this. I cannot go into a store due to just moving back to Canada and in self isolation and the plan offer I want ends today. 

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Best answer by MilkyWay 13 January 2021, 20:42

Yes I did use a Canadian credit card and it even said credit check approved when I signed up. 

Does your credit card billing address match the one on your driver’s licence and the one you listed when you filled out the order details?

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7 replies

This ended up working, thanks again! 

 

Thanks for your help! i will do that, fingers crossed! 

Userlevel 7
Badge +4

hmm, it doesn’t match the address on my licence because I have since moved. Should I use my sin number instead?

You can give that a try and see if it works.

hmm, it doesn’t match the address on my licence because I have since moved. Should I use my sin number instead?

Userlevel 7
Badge +4

Yes I did use a Canadian credit card and it even said credit check approved when I signed up. 

Does your credit card billing address match the one on your driver’s licence and the one you listed when you filled out the order details?

Yes I did use a Canadian credit card and it even said credit check approved when I signed up. 

Userlevel 7
Badge +4

Are you using a Canadian credit card to order that SIM? they need some type of ID to find your credit profile https://www.koodomobile.com/en/help/credit-check-requirements