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Is this a scam?

  • 25 March 2021
  • 3 replies
  • 117 views

My girlfriend who is a sub on my account got a text telling her to call 1844-368-7384 and to quote "KOODOLOYALTY" because she received an "exclusive limited time offer" to upgrade or add a line.

I've Googled that number and I can't find anything tying it to Koodo, and at least on Self Serve it says she's not eligible for an upgrade and to see see someone at a Koodo store for help.

I don't know if it's legit or not, seems to be a lot of red flags for my liking.

Anyone have any info on this?

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Best answer by Flo Koodo 25 March 2021, 21:54

Hi @blue1988 

 

Thanks for reaching out here :)

 

We can confirm that phone number is legit, if you are interested to find more about the offer, feel free to call in :)

 

Regards,

 

Flo

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3 replies

Userlevel 7
Badge +4

Hard to say. They've been using multiple numbers since covid hit to contact customers. It's hard to keep up. I'll flag this for a Rep to confirm

Userlevel 6
Badge +4

Hi @blue1988 

 

Thanks for reaching out here :)

 

We can confirm that phone number is legit, if you are interested to find more about the offer, feel free to call in :)

 

Regards,

 

Flo

Thanks so much Flo and Goran! Appreciate the help :)

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