sent in phone for warranty repair due to gps sensor not functioning. phone was working perfectly in all other respects. no cracks, or breaks. only normal wear and tear on the phone, (i.e. minor scratches). apparently, the "warehouse guys" determined phone had "physical or water damage." most reputable companies would give a heads up, or options to say hey, this phone won't be covered under warranty. do you want it back, or do an out of warranty replacement. the only notification we got was a $100 charge on our bill. i would not have sent the phone in if i thought there was even a chance that it wouldn't be covered under warranty. not a happy koodo customer today.