Koodo Community



Is the website down to make a payment? Every time I try, it gives a forbidden Error.

3 replies

This is the error on the CC payment tab & some other tabs as well:

Error 403--ForbiddenFrom RFC 2068 [i]Hypertext Transfer Protocol -- HTTP/1.1:10.4.4 403 ForbiddenThe server understood the request, but is refusing to fulfill it. Authorization will not help and the request SHOULD NOT be repeated. If the request method was not HEAD and the server wishes to make public why the request has not been fulfilled, it SHOULD describe the reason for the refusal in the entity. This status code is commonly used when the server does not wish to reveal exactly why the request has been refused, or when no other response is applicable.
Userlevel 7
Badge +4
Hello Jen.

You're not the only one complaining about this on the community.

Try clearing cache and cookies or refreshing your browser. If that still doesn't work, you can give Koodo a call and pay by phone!
Userlevel 7
Badge +4
Also, try paying via the application or on mobile. It worked for me