Koodo Community

is it possible to delay the number change from previous provider?

i just submitted the online application to change my phone number from my previous provider over to koodo. however i have belatedly realized that i was a little hasty doing this as i have not yet received my phone that i will be using with koodo. Any advice on how to delay the change number so i don't wind up with no service?

2 replies

Userlevel 7
Hi Lisa,

It's a little too late now unfortunately. When you port out your phone number, it automatically closes the account the number was registered to. You can go to a Koodo store, get a sim card and swap the sim card online to get service on your old phone while you wait for the new one!
thanks Mathieu I thought as much. Shoot! oh well phone free it is