Koodo Community

Invalid order number

  • 9 February 2021
  • 3 replies

I ordered a new phone yesterday and received an email with the order details, including order number. When I copy the order number into the “track your order” page, it says that the order number is invalid. This is not about the tracking number. What should I do?

3 replies

Userlevel 7
Badge +4

Wait one more day. Maybe there is some delay before it's in the system.

Oddly enough, the order number is still “invalid”, but my phone has shipped and the tracking number works.

Userlevel 6
Badge +4

Hi there! 


Have you tried to input it manually, or just copy pasted it?