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International texting not sending


Hi, I'm trying to send a text message to 'Cell C' in South Africa. I can receive a message from this number, but when I send one it doesn't go through. This has been happening since I switched to Koodo a couple of weeks ago. I checked, and Koodo does have an agreement with this carrier, so why can't I text them? Thanks, D

3 replies

Userlevel 7
Are you using the proper country code prefix? Check this page out for assistance with international texts: http://help.koodomobile.com/plans-add-ons-data-and-other-services/text-and-messaging/what-calling-code-do-i-use-for-international-texts
I am, yes. I have texted this same number on another provider and have received texts from it on Koodo, but my outgoing texts are not going through. Thanks.
Userlevel 2
DM wrote:

I am, yes. I have texted this same number on another provider and have received texts from it on...

Call Koodo Tech and have them look into it. If it shows that the messages are leaving Koodo's network, then the issue is with the Cell C.

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