All discussions about other Koodo-related topics.
- 578 Topics
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I transferred my phone number to Koodo with Uvays D in a local store (6464 Yonge St, North York, ON M2M 3X4) at 15:00 ET today.Before I communicated with him, I had spoken to many representatives about this request but none of them could help me proceed with it. Instead of repeating the official language mechanically like others, he helped me resolve those problems and I felt his patience and professionalism. I finally found a person who can truly assist me after 2 months of looking for a way to complete the request.
This morning I received a notification at 7:11 am that I had used 50% of my data. Six minutes later I received back to back notifications that I had used 90% and 100% of my data. When I logged into my account to see what was going on it showed that I had somehow used 1763 MB of data. My normal daily usage is around 5MB but can go up to 30MB when I’m out and about. I never use my phone for streaming movies or music. Seeing as all I had done up to that point was check my email, news app and answer 1 text how is it possible to have used that much data in so short a time?
Hi,I received a callback from Suzana from Romania (I assume that’s how her name is spelt, apologies if I made a mistake) at 6pm ET and she stayed with me on the line for more than an hour and a half, answering all of the questions I had with a lot of knowledge and patience. She mentioned that I would be given a survey after the call but I have not received any texts yet, so I am worried it might have been directly after the call and I unknowingly hung up.. So I wanted to post my appreciation for her here, I saw someone else posted a similar thing a while back. Hopefully this reaches her. I wanted to acknowledge not only the friendly professionalism she maintained throughout our phone call, but the consideration and care she had for my problems. She is probably the most knowledgeable customer rep I’ve dealt with and I’ve dealt with a lot. She managed to help me with all of my issues. Suzana was very courteous and genuine - she didn’t sound robotic or inauthentic like people in this line
Hello! I’ve been accessing my voicemail successfully for months, but now, when I Call Voicemail, I’m prompted to select language and then enter a mailbox number. When I enter my number, “you have dialled an invalid number.” My number hasn’t changed. I’m able to access messages, self-serve online etc just fine. Help!
We live in a house in Waterloo, Ontario and have many cases of poor cell reception and dropped calls. This is with Wi-Fi calling turned on, using an iPhone Xs, SE and 5s. We typically have one bar of cell signal, sometimes two and occasionally zero. Does anyone else in the north Waterloo region have a similar experience? This reminds me of the cell phone commercials from 20 years ago, though it doesn’t seem as humorous any more. ("Can you hear me now?")
Good evening. I wanted to make sure to acknowledge the wonderful customer service I received from Gerson today. My partner recently passed away. Gerson was very empathetic and helped me cancel the account while also switching over his 15 year old son's account so he would not have a break in services. Anyone that has had to contact multiple services and providers to close/cancel accounts knows it can be a frustrating task.I very much appreciated all of your help today Gerson and wanted you and your management team to know. Christine71
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