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Improving for satisfaction


It would be nice if i can actually use my Koodo phone in my own home. The signal service hardly catches-i really am considering changing company. Paying 70$ per month for a service that doesn't work in my home seems like a rip off. And dont be shy to give something back to the clients who have stayed with you for more than two years. After all,we are the ones that keep the money coming in. I felt like Koodo didnt care when i was refused a 50$ promotion because it was only for new clients. Basic marketing-it takes six times the effort to sell to a new client vs an existing one-so give a little something back. -dont be shy to respond whogives@hotmail.com

3 replies

Userlevel 4
First, please do not include any contact details as this is a public forum. Second, Koodo does not guarantee indorr coverage. No provider can.
Userlevel 6
And that is exactly the problem all cellphone companies face. They are not very good at managing people's expectations about a product that is not perfect because the technology is not 100% error free. Way too many people think their cellphone should work in all places, at all times under every condition. Well, it won't.The sooner people accept that, for the time being, the less pissed off they will when it craps out. Trust me, I get, when you are in the middle of an "important" call or downloading something off the net and things crap out you are mad.
There are many factors that can affect a cellular signal. Take a couple of minutes and read the following, then you would be able to better understand why no cell phone provider can guarantee indoor service: "The best way to combat bad reception is knowledge. In short, cell phone networks work via an overlapping grid of broadcast towers (called cells). Each tower has a defined area of effectiveness (usually hexagonal in shape) that interlocks with neighboring towers. Dialing out on a handset effectively secures a patch frequency for the phone to connect and initiate or receive a call. Simple enough, right? Unfortunately, the Achilles Heel of this setup is the network itself. Compared to other forms of radio communication (i.e., Ham or CB radio), cell phone networks are relatively underpowered when it comes to broadcasting/receiving signal. The redundancy of tower placement combats this problem, but it's still common for cell phone signal to be interrupted by X-factors like: Physical Obstructions - Buildings, tunnels, valleys and even mountains can all play a role in poor reception. Although the low power connection between a phone and a tower can be maintained through a number of solid materials, large obstructions and drastic differences in elevation can cause serious problems. Electronic Interference - Cell phones are one of many devices sharing the airwaves. It's not uncommon for other high power, high RF devices (and even household electronics) to wreak havoc on the signal. Weather - Believe it or not, weather can play a big part in reception. Dense cloud cover, lightning, and even humidity are just some of the weather patterns that impact your wireless service. Phone Positioning - Sometimes the biggest problems stem from the simplest things. Details like whether your phone has an internal antenna (and whether the device is being held correctly) can prove to be the difference between receiving or missing a call." http://howto.wired.com/wiki/Improve_Your_Mobile_Phone_Signal

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