Koodo Community

Improper roaming charge

  • 26 September 2022
  • 2 replies

Hi there,

I have charges for Roaming on my last two bills (Aug 1 and Sept 1).  I have not been outside of Canada, but I was visiting a city close to the US border.  Please help me to fix these errors.  On the Aug bill I was charged and extra $10 in roaming texts and in Sept I was charged $42 for roaming text and phone (before taxes).  I had shut off roaming on my phone, so I’m not sure why this is still happening.  Thanks


Best answer by Dinh 26 September 2022, 08:44

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2 replies

Userlevel 7
Badge +4

Did you receive any text saying you were roaming at that time?

If you want to avoid the accidental roaming, you would have to disable automatic network selection in the phone and manually select Koodo.

Anyway, I will flag a rep here, so they could look into your account.

Userlevel 7
Badge +4

Hello @Mahone! We’ve just sent you a message in private with more info, feel free to get back to us if you have any questions.