Koodo Community

If my phone has physical damage, can I still use the warranty for other problems?

My screen cracked half a year ago already, and I know that physical damage is not covered under warranty. This weekend my phone turned off and it will not turn back on, no matter what I try (I've already checked out all the posts on this matter). I'd like to check whether I can still have my phone repaired under warranty for the current problem, regardless of the cracked screen?

3 replies

Userlevel 4
No. they will see the crack and claim that is the reason. You could still try but it may not work out...
Userlevel 6
Hi Tessa, Under the manufacturers standard warranty. Ones there is a physical damage, the warranty is voided.
Userlevel 2
You can still send it away for repair, however you would be charged for the repair & you would need to agree to the repair charge.