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if im using wifi with my phone do I need to turn on data enable?


12 replies

Userlevel 6
Hi Evelyn, When you connect to a wifi connection, your data will automatically be disabled. So there is no need to manually turn off your data when you are connected to wifi.
Userlevel 2
Erwin wrote:

Hi Evelyn, When you connect to a wifi connection, your data will automatically be disabled. So...

Mobile data is not "disabled" when wifi is on. You can have Mobile data on & Wifi on at the same time, however the phone will use the Wifi connection over the Mobile data connection
Userlevel 6
Erwin wrote:

Hi Evelyn, When you connect to a wifi connection, your data will automatically be disabled. So...

Yeah, wifi is on data is still there but is not being used.
Userlevel 2
Erwin wrote:

Hi Evelyn, When you connect to a wifi connection, your data will automatically be disabled. So...

Right, not being used is different from being disabled.
Userlevel 5
Erwin wrote:

Hi Evelyn, When you connect to a wifi connection, your data will automatically be disabled. So...

Myke is right. Data is not "disabled", it's just that when you have WiFi on and Data on and you have Wifi connected, it will choose to use WiFi over your data. However, if somehow your WiFi connection fails (which happens frequently), it'll automatically transfer to your data connection. Sometimes when you're watching a youtube video, you can't see the very top bar so sometimes people mistakenly watch a video with WiFi but mid-way, the WiFi connection got lost and it started using data. So it's just a precaution 🙂
then why cant I use internet when it says im connected to my wifi?? when I go to settings....wifi it says connected but when I open playstore it says no connection??
Userlevel 6
Evelyn Kelly-Post wrote:

then why cant I use internet when it says im connected to my wifi?? when I go to settings....wi...

That means you are connected to the router but is not connected to the internet. Are you using the wifi at home? if you are, you can unplug the router and modem from the power outlet, wait a minute and replug. If you are using a public wifi connection. Some companies actually block certain actions on their end.
Userlevel 2
Evelyn Kelly-Post wrote:

then why cant I use internet when it says im connected to my wifi?? when I go to settings....wi...

Keep in mind, Koodo CANNOT troubleshoot your wifi issues. Any issues pertaining to your wifi connection, no matter which device, you would need to contact your ISP.
Evelyn Kelly-Post wrote:

then why cant I use internet when it says im connected to my wifi?? when I go to settings....wi...

tried this didn't work!...don't want to turn data on b/c ive already been charged for data I didn't realize I was using!
Userlevel 2
Evelyn Kelly-Post wrote:

then why cant I use internet when it says im connected to my wifi?? when I go to settings....wi...

Unless you are trying to do picture messaging, you do not need to have Mobile Data turned on. Call your ISP for your wifi issue.
Evelyn Kelly-Post wrote:

then why cant I use internet when it says im connected to my wifi?? when I go to settings....wi...

ok, thanks for your help!
Userlevel 7
Badge +4
Evelyn Kelly-Post wrote:

then why cant I use internet when it says im connected to my wifi?? when I go to settings....wi...

If you are using a public wifi connection, you can be connected to wifi but not signed into it, To check that you are connected, go to your internet icon and usually you will be re-directed to a sign in wall.

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