Koodo Community

Community

Solved

if i damage a loaner phone should i return it


Dropped my loaner phone and the screen cracked. Their is $150 charge for damage/no return so they can replace the phone. Even though you can buy this phone new at the same price i can't purchase the loaner phone from them. An if i return it or lose it the cost is the same so i may as well keep it right? Sure i may never be able to use it as a phone but i could use it for games or YouTube

4 replies

Userlevel 7
Hi Thomas, It is not a good idea to keep the damaged loaner phone. You made a mistake and broke their phone, its okay. Pay off the charge for the repair, and stay in good standing with Koodo. The replacement of the phone that is lost always depends on the price of the current phone and they might charge you more than the 150$ for the phone. If the phone is worth 500$, you will be charged the 500$ to get it replaced. This also ensures your account stays in good standing and that Koodo is not reluctant to give you a loaner in the future. Hope this helps!
Mathieu wrote:

Hi Thomas, It is not a good idea to keep the damaged loaner phone. You made a mistake and brok...

The replacement of a lost phone depends on the amount outlined in the paper i signed and as i stated above you can purchase this phone brand new for the same price. It seems unfair that koodo won't let you purchase the phone you break to keep both parties happy but instead they wish to profit from it. They get the value of the phone brand new plus get to keep the phone and perhaps refurbish it for less. Or just keep loaning it out. An i can be considered in bad standing if i pay the money
Mathieu wrote:

Hi Thomas, It is not a good idea to keep the damaged loaner phone. You made a mistake and brok...

I could snap the phone in half an the charge would be the same.
Userlevel 7
Mathieu wrote:

Hi Thomas, It is not a good idea to keep the damaged loaner phone. You made a mistake and brok...

Contact Koodo using *611 from the phone, you might be able to talk them about it and see what they recommend you doing.

Reply