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I want to close my Koodo Toronto number


Hi, I have got the plan from Toronto and I now I want to use Montreal Koodo number for now. I want to cancel my Toronto number. Called customer service several times for help but all the time it’s 30 mins hold and that’s kind of waste of time. My plan is just 4-5 days old. Can I do anything online on Koodo website to cancel my number. I would pay the pro data bill and get rid of it. Please let me know

2 replies

Userlevel 7
Badge +4
You should be able to change your number in Self-serve, without any involvement of a Service Rep.

It was 1 hour call but sorted

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