Have you successfully logged into self serve previously? Are you a new customer?
@Nadine Brown - if you follow the steps in this link for Koodo Assist, you should be able to reset your Self Serve account: https://koo.do/SSreg Please let us know if that works. If for some reason it doesn’t, we’ll need you to send us a private message on our Facebook page, so we can authenticate you as the account owner and help reset it manually.
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