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I need my phone records from 3 years ago.

  • 14 June 2021
  • 4 replies
  • 71 views

This is regarding a traffic accident. The other individual was using their phone. I was not, but since my lawyer has requested their phone records, they have requested mine. 

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Best answer by MilkyWay 14 June 2021, 20:05

Thanks. The lawyer for my insurance company told me that I have to request them, due to privacy issues. 

You will need to contact a Koodo rep to make the request. Schedule a callback through Koodo Assist or send a message on Facebook Messenger or Twitter. Any invoices over 18 months old will be subject to a $5 charge for each invoice requested. https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills

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4 replies

Userlevel 7
Badge +4

They'll need to contact Koodo for them to get the records. I've flagged the issue to a rep so he ca further direct you to whom this should be adreseed.

Thanks. The lawyer for my insurance company told me that I have to request them, due to privacy issues. 

Userlevel 7
Badge +4

Thanks. The lawyer for my insurance company told me that I have to request them, due to privacy issues. 

You will need to contact a Koodo rep to make the request. Schedule a callback through Koodo Assist or send a message on Facebook Messenger or Twitter. Any invoices over 18 months old will be subject to a $5 charge for each invoice requested. https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills

Userlevel 3

Hey, @MrHoof

As @Robert T and @MilkyWay suggested, the account owner has to schedule a callback in order to get the copies by e-mail and the fee will be $5 for each invoice.

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