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I Made A Payment!!


Userlevel 1
One function I would love to see on the Koodo site is a drop down offering the option to report a payment made on my account. I like for Koodo to know I made a payment , especially if I am a few days late or close to being shut off. It takes up my time and the time of your Koodo Customer Service representative, hence costing use both time and money. Where if this option was avaliable online, it would take me a matters of seconds to report a payment to you. I am not overly technical, but I am sure there is an automate system out there to register your payments as they come in. Which would help the system avoid disconnections, again saving you and I time and money. If I get disconnected, I have to phone in and it takes a lot of time to get to the right place, the right person all to say hey, I already made a payment please restart my service, which I have had to do in the past.Anyway, this is my thoughts on the Koodo experience. Other than that you guys ROCK!!!!!!!!!!!!!!!!!!!!!!

5 replies

Man this was posted a year ago, it's a genuinely good idea, and it's been ignored completely. I don't even get this site, it's like "we want your opinions and questions!" But I've never seen any original and actually good ideas ever get any recognition.
Agree.   Now 3 years later.
Userlevel 7
Badge +4
cimple wrote:

Agree.   Now 3 years later.

You could check your balance by dialing 611 and hit 1. It will report your account balance and recent payment (if any)
cimple wrote:

Agree.   Now 3 years later.

I made a payment dammit. I don't wanna pay another 10 bucks to have it verifies. Thieving goofs
Userlevel 7
Badge +4
cimple wrote:

Agree.   Now 3 years later.

Last payment received was mid-January Jim. How did you pay? It can take 3-5 days for the payment to post if made through your bank.
You may want to dial #227 to discuss with a rep, as you may be at risk of suspension if a payment isn't received soon. 

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