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I'm in South America and can call koodo and my phone has been stolen help


Someone has my phone and are using it in South America I need me phone locked or suspended until I return

6 replies

Userlevel 7
You need to log into self serve and under phone service you can report your phone as lost or stolen. You're still responsible for any charges they rack up until you do. so make sure to do this asap.
It's saying I'm not authorized to do that on my phone and my dad tries to call koodo and they wouldn't let him
Userlevel 7
Tiffany Parlee wrote:

It's saying I'm not authorized to do that on my phone and my dad tries to call koodo and they wou...

Call Koodo using an online phone service like Skype... have the rep do it or you can have your dad call you at another number and then conference call you into koodo.
Tiffany Parlee wrote:

It's saying I'm not authorized to do that on my phone and my dad tries to call koodo and they wou...

I've tried everything nothing works and reception is shit only have 5 minutes and I'm on hold longer than that u emailed top level hopefully they reply or I'm gonna have one hefty bill go to collections lol
Userlevel 7
Badge +4
Tiffany Parlee wrote:

It's saying I'm not authorized to do that on my phone and my dad tries to call koodo and they wou...

That's really weird that they won't let the account holder report it stolen. I hope that it all works out.
Userlevel 5
Tiffany Parlee wrote:

It's saying I'm not authorized to do that on my phone and my dad tries to call koodo and they wou...

Hi Tiffany!

Were you able to suspend your line? If not please send us an email from this link:  http://koo.do/11eMLdy (choose Social Media). Make sure to login to your Self-Serve when asked otherwise we won't have access to your account. We will be able to suspend the line for you.

Thanks 

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