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I'm getting charged twice for my tab. One in full and one in Part.


I'm getting charged twice for my tab. One in full and one in Part. I am getting late charges despite paying on time. Why does it cost 10$ to do anything, you don't pay your customer service more than minimum wage.... I'm too broke working customer service to pay to call someone for an issue that will probably get brushed off. Also don't understand how I am getting charged 10$ extra for partial bill between Nov 4-10. When the whole bill is from Oct 11- Nov 10th. Fucking Kill Me, how does any of that make sense?

14 replies

Userlevel 7
Badge +4
They don't charge you for things you cannot do it yourself.

Are you a new customer? if you are, the first bill properly was prorated for few days of using + the next cycle.
Dinh wrote:

They don't charge you for things you cannot do it yourself.

Are you a new customer? if you are, ...

Been with Koodo for 4 years. Changed my number and my plan for the next cycle. Thats it.

Dinh wrote:

They don't charge you for things you cannot do it yourself.

Are you a new customer? if you are, ...

Can you make sense of the charges? I appreciate that you replied on my post.
Userlevel 7
Badge +4
Dinh wrote:

They don't charge you for things you cannot do it yourself.

Are you a new customer? if you are, ...

So you changed your plan from Nov 4?

The partial charges wasn't for the Tab, it was for the plan, which was calculated for few days from Nov4-Nov10. 45/30 *7 = $10.5

However as you were charged for the whole billing cycle Oct11-Nov10, that partial charge should not been there.

Could you also look into the page 3 of your bill, where it explained in more detail of the charge and changes. Can you post here also? (hide all personal information)
Userlevel 7
Badge +4
Dinh wrote:

They don't charge you for things you cannot do it yourself.

Are you a new customer? if you are, ...

The charge of the $45+$15Tab could be for the next cycle Nov11 to Dec10. That could possibly be found in the page 3, I believe.
Dinh wrote:

They don't charge you for things you cannot do it yourself.

Are you a new customer? if you are, ...

Do I have to download the PDF to find page 3? Will post once I find it. Thank you for the continued help.

**EDIT**: Download PDF button doesn't work.
Dinh wrote:

They don't charge you for things you cannot do it yourself.

Are you a new customer? if you are, ...

The second line is my old number same phone.
Dinh wrote:

They don't charge you for things you cannot do it yourself.

Are you a new customer? if you are, ...

Also I changed my plan on the 15th since they wouldn't let me till that day.
Userlevel 7
Badge +4
Dinh wrote:

They don't charge you for things you cannot do it yourself.

Are you a new customer? if you are, ...

Which button did you choose? there was a list of 3 latest bills on the right. I would click on them.

I just checked my bill. The charge on my bill was for next billing cycle.

So for you I think here is what Koodo charged you:
45/30*7=$10.5 for Nov4-Nov10 (7 days)

and $45+$15 for Nov11 to Dec10
Total = 10.5+45+15 + tax = 70.5+tax
Dinh wrote:

They don't charge you for things you cannot do it yourself.

Are you a new customer? if you are, ...

Thats the 3rd page of the November bill. The bill I am confused about. My old bills do not have that charge.
Userlevel 7
Badge +4
Dinh wrote:

They don't charge you for things you cannot do it yourself.

Are you a new customer? if you are, ...

Oh, you changed the plan, the page 3 is a summary of charge, so I would also look into page 4.

I think, your bill said your plan changed on Nov4, not the Nov15th though.
Userlevel 3
Dinh wrote:

They don't charge you for things you cannot do it yourself.

Are you a new customer? if you are, ...

Hi Tay! Since you recently changed your phone number your Tab Balance was actually reduced twice last month, once on each phone number. 

I have made the necessary adjustments so that the Tab was only charged once 🙂. You could view the changes I have made by logging onto your Self-Serve http://koo.do/2teETx7
Dinh wrote:

They don't charge you for things you cannot do it yourself.

Are you a new customer? if you are, ...

Thank you!

Sorry for the trouble, was crazy tired when I posted this. 

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