Koodo Community

I have not received my phone yet

  • 2 October 2020
  • 5 replies
  • 71 views

I ordered on the sept. 25th and it says shipped however I have not received a email with a tracking number. I have checked my junk and spam folder and it is not there. I understand things may be delayed with covid but this ridiculous?


5 replies

Userlevel 7

Send a message to koodo web store and ask for status Koodo.WebStore@KOODOMOBILE.COM

Userlevel 7
Badge +4

What is your HFO order number?

its ********  

Userlevel 7
Badge +4

its ******** 7896 HFO27

So HFO********?

 

If so I’ll flag this to a rep

Userlevel 4

I ordered on the sept. 25th and it says shipped however I have not received a email with a tracking number. I have checked my junk and spam folder and it is not there. I understand things may be delayed with covid but this ridiculous?

Hi there! We’d be glad to help by providing this info, but due to security reasons, it can only be done through a private message. Please feel free to reach out to us anytime via Facebook or Twitter, and we can assist you asap. 

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