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I have a sms from Koodo #5245. But I am not a Koodo Customer


Koodo: The Credit/Visa Debit card registered on your Prepaid account will expire at the end of August. Go to prepaidselfserve.koodomobile.com to update your card info.
I have never been a Koodo customer. I do not have any credit card which will expired soon.
This is like a scam.

But the number 5245 belongs to Koodo??

10 replies

Userlevel 7
Badge +4
It's possible it's an old Koodo number and linked to an account. I'll pass the info along to our Koodo contacts.
Userlevel 7
Badge +4
Are you a Telus customer?  Which provider are you with?
I am a customer of Public Mobile.
However, Koodo keeps an old customer's account as active?
When I transferred my number from Virgin, the Virgin deleted my card.

I check my number on the Koodo website and it says this number is not Koodo
Userlevel 7
Badge +4
Thomas wrote:

I am a customer of Public Mobile.
However, Koodo keeps an old customer's account as active?
When...

Public is owned by Koodo/Telus.  This could be why there was no deleting
Thomas wrote:

I am a customer of Public Mobile.
However, Koodo keeps an old customer's account as active?
When...

Thank you. It means one phone number has two different accounts. On another hand, in this case when I have this number the carrier may take payments from two accounts in the same time (((
Userlevel 7
Badge +4
Thomas wrote:

I am a customer of Public Mobile.
However, Koodo keeps an old customer's account as active?
When...

More likely that it was improperly closed when you ported over to Public
Userlevel 7
Badge +4
Thomas wrote:

I am a customer of Public Mobile.
However, Koodo keeps an old customer's account as active?
When...

But he transfered from Virgin to Public Dennis so why would Koodo come up because of porting, this is confusing?
Userlevel 7
Badge +4
Thomas wrote:

I am a customer of Public Mobile.
However, Koodo keeps an old customer's account as active?
When...

I thought Virgin was an old example from many years ago
Userlevel 7
Badge +4
It is most likely a mistake. Just ignore it.
Userlevel 7
Badge +4
Thomas, how long have you has your phone number?

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