Koodo Community

I had my phone stolen...

  • 14 January 2021
  • 1 reply

I had my phone stolen and I just got a new phone and a new plan with a different provider (Freedom mobile) I don’t have my old phone but I kept my old number.  How do I get my number from Koodo to Freedom?

1 reply

Userlevel 7
Badge +4

You  have to initiate the port from your new carrier Freedom mobile.

However, as Koodo will send a verification text to your SIM (which you mentioned that you lost), you will have to contact Koodo directly and ask a rep to bypass that.