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I am staying outside Canada for a few months and therefore want to cancel. The wait time is impossible.

  • 19 September 2018
  • 3 replies
  • 86 views

I have waited for over an hour and still haven't gotten any reply from a rep. I just want to cancel because 15$ is too much to keep my phone on hold as it is literally half of what I pay for my bill anyways. And because where I am the phone signal is not so great, therefore a miss in signal means I lose a hour of waiting. PLEASE HELP!!!!!
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Best answer by Camilo_A 19 September 2018, 18:11

Hey!

You can always schedule a call back using the Koodo Virtual assistant, will save you some time!

https://www.koodomobile.com/help/
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3 replies

Userlevel 6
Badge +4
Hey!

You can always schedule a call back using the Koodo Virtual assistant, will save you some time!

https://www.koodomobile.com/help/
I tried that but my sim doesn't get any signal here. How do i make the virtual assistant take a different number. Thanks for the reply btw.
Hey!

You can always schedule a call back using the Koodo Virtual assistant, will save you some time!

https://www.koodomobile.com/help/
Userlevel 7
Badge +4
I tried that but my sim doesn't get any signal here. How do i make the virtual assistant take a different number. Thanks for the reply btw.
The first thing the assistant asks for is your number. You just enter the number you want it to call you back at!