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I am moving out of country in Saturday and need to close my account. I spent two hours on hold and then was hung up on.


How can I close my account without sitting on hold for days like it seems everyone else is for this f***ing promo?

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Userlevel 7
Badge +4
While you're in country you ned to call 611. If you've left you can send a private message to Koodo via Facebook Messenger or DM via Twitter. Hopefully tomorrow the call times will improve greatly since the 10gb offer will expire.
Userlevel 7
Badge +4
Goran wrote:

While you're in country you ned to call 611. If you've left you can send a private message to Koo...

Wait till you're gone and use the Facbook or Twitter route unless you have hours to spend on hold.
Goran wrote:

While you're in country you ned to call 611. If you've left you can send a private message to Koo...

I have sent SEVERAL Facebook messages over the last week with no reply. I won't be paying off my remaining bill until my account has been closed.

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