Koodo Community

i already cancel my plan

  • 29 August 2020
  • 1 reply

hello koodo before i left canada i already cancel my plan and why until now they keep charging me,it's almost 6 month,,if you can call me in this number *** you guys needs fix this,,

1 reply

Userlevel 6
Badge +4

Hello Jessie,


First of all, I advise you to avoid posting personal information like your phone number, address or account number.

Second, I managed to find your account in the system and I must inform you that is not cancelled, it is only suspended. Because I don't have the authorization to cancel myself this account, please try to schedule a call back using our Virtual Assistant or send us a private message on Facebook/Twitter.


All the best,