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How to get my surname changed on bill?

I recently got my surname changed legally and I was wondering how to go about changing it on my bill. I asked at my local Koodo Kiosk where I purchased my phone about a year ago. I was told I could do it through calling customer service. Frankly that seemed a little odd to me since I figured I'd need to present proof of the name change and there's no way to do that over the phone. Anyway, I tried calling customer service and pressing 5, but after that none of the options seemed to apply to getting my name changed. If anyone one has any answers or information on this front it would be a huge help. Thanks in advance.

2 replies

Userlevel 7
Badge +4
Call customer service and continue pressing 0 until you get an rep
Userlevel 7
Call customer service again and press 0 a few times to skip through the menu and to go a person.