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Question

How to get another phone and number off your account?

  • 27 August 2020
  • 1 reply
  • 28 views

Hello,
So my husband and I separated and he has a phone under my account using his preexisting number. How do I get him off my account?


1 reply

Userlevel 7
Badge +4

Does he still want the number but under his name?  if so you need to request a transfer of ownership.

 

There is a $10 fee under the Service Fee Link on this page:

https://www.koodomobile.com/en/contact-us?INTCMP=KMNew_FooterLINK_ContactUs_ContactUs

 

You can request a callback with a rep to do this here

https://www.koodomobile.com/en/help?autobots=rollout

 

Once you complete this, he will have to call in to complete the transfer of ownership for his own account (credit check and all).

 

If you just want to cancel the line, you can request a callback and you can cancel the line via the rep

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