Hello, I have a iPhone 4S, and I've been with Koodo since 2-3years ago. My current phone plan is the basic $25 per month plan, and have been like this since my official sign up with Koodo, meaning I never changed my phone plan. Today = June 27th, 2019, I went to Oshawa Centre Kiosk to addressed my phone issue. I told them that my phone been showing "No Service" since 2-3 days ago. I could not sent nor received texts/messages. I did not cause any physical damages to the phone. It simply just suddenly become "No Service". We tried restarting the phone, checking the settings, and inserting new SIM card...Nothing worked. I even went to FoneLab in person, as recommended by Koodo employee, to have it checked. It appears that the SIM card has no issue. I also addressed to Koodo employee, that last month when I paid my bill, I noticed I did not received my regular confirmation email after paid. However, both my bank account and Koodo Self-Serve account confirms I already paid my bill and that the balance is $0. At the Kiosk, we even dialed Koodo's customer service to confirm, and indeed the balance is $0.
Now my question is, could it be an issue with my Koodo account for this problem to be happening?!
I been on this basic $25 per month plan forever without a data plan, and has no issue sending and receiving regular texts/messages even without Wifi, and now suddenly after so many years, my phone is now saying "No Service", and in fact, forces me to "enable 3G" for it to work, forcing to charge me extra fee?! I need explanation and solution to this issue! This is the 2nd time that I have billing-related issue causing "no service" with Koodo. First time was even worse and scary, because it took 2 months for Koodo and my bank to find out where the money I paid went to. Ended up, it wasn't my bank's fault but rather Koodo's. The only reason I am still staying with Koodo is because of the affordable and reasonable plan offer, but I do genuinely suggest and advice Koodo to upgrade their billing system and customer services! There is no insurance for users to contact when problems occur. Kiosk employees vs customer services just throw responsibilities back and forth... their is no quality services when services conduct no efficiency. 2019 ain't old school no more, no reason not to upgrade the billing and customer services, and I know for a fact, I am not the only one complaining about this!