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How to activate VoLTE on an LGK61?

  • 26 February 2021
  • 3 replies
  • 56 views

I follow all the instructions, but the last one, select VoLTE, is not available.

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Best answer by rikkster 27 February 2021, 11:09

Are you a postpaid customer or a prepaid customer? 

VoLTE and Wi-Fi Calling features are not available to prepaid customers, currently.

The VoLTE service might need to be added to your plan/account. Contact Koodo by sending a private message via Facebook Messenger or a direct message via Twitter. Or schedule a callback using Koodo Assist (koodo.com/chat). After entering your phone number and a brief description of the problem, type #socialtech to view the callback schedule.  

https://www.facebook.com/Koodo or https://twitter.com/koodo

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Are you a postpaid customer or a prepaid customer? 

VoLTE and Wi-Fi Calling features are not available to prepaid customers, currently.

The VoLTE service might need to be added to your plan/account. Contact Koodo by sending a private message via Facebook Messenger or a direct message via Twitter. Or schedule a callback using Koodo Assist (koodo.com/chat). After entering your phone number and a brief description of the problem, type #socialtech to view the callback schedule.  

https://www.facebook.com/Koodo or https://twitter.com/koodo

Thank you for your advice. I was able to talk to a technician and resolve the problem.

Userlevel 7
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What was the issue?