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How long does it take to transfer a cell number to Koodo?


We just activated our new phone around 6 pm and requested that we transfer our cell number from another provider to our new phone. When we got the message that it had been activated we tried making a call to our land line and it worked well. I was able to send some text messaged. But when I used my land line an hour later to try phoning my new cell it did not ring. When I tried a second time I noticed that incoming calls are still going to the old phone. Can anyone tell me when I will start receiving calls on my new phone? Darlene

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Userlevel 7
Badge +4
Hi Darlene, welcome! It shouldn't take a few hours, so it should be soon 🙂 If it's not ported correctly by tomorrow, you should contact Koodo, something might have not gone entirely right then... 🙂
Userlevel 6
Hello Darlene, Typically it takes up to 1 hour to fully port in your number from another carrier. During the hour, you will not be able to get incoming calls and it will directly go to your voicemail. When the port in is 100% gone through, you will receive a text message from Koodo letting you know that your port in was successful. Thanks for joining Koodo and we hope you enjoy it here 😃
Erwin wrote:

Hello Darlene, Typically it takes up to 1 hour to fully port in your number from another carri...

three hours after I did the transfer calls were still coming in to the old phone. I was able to make calls from both phones. Now, four hours after trying to transfer my number I am getting a 'customer unavailable' message. Both my phones are turned on. Darlene
Erwin wrote:

Hello Darlene, Typically it takes up to 1 hour to fully port in your number from another carri...

Sorry, that was unclear... getting the customer unavailable message when I phone my cell number from my home phone
Userlevel 4
Erwin wrote:

Hello Darlene, Typically it takes up to 1 hour to fully port in your number from another carri...

It actually can take up to 2.5 hours, Erwin
Outgoing as you can see works instantly but for in coming service you are awaiting your previous carrier to accept koodo's take over request, usually they tell you it takes up to 3 hours if you find tomorrow morning still not working give koodo a call to make sure they have the right account number they are porting for me they were off by one digit and then instantly everything worked.
hi when porting any cell number from diff provider to koodo it takes between 30 minutes up to 2 hours and half to complete the port .you receive sms from koodo confirming the port is completed at 100% for incoming and outgoing calls calls .sometimes you can not receive sms and you sould waite up to 24 hours .if you still not receiving them after this period you can call technical support .
Userlevel 4
capricorn wrote:

hi when porting any cell number from diff provider to koodo it takes between 30 minutes up to 2 h...

Please read the above posts before commenting. Only reason why is to avoid repeated answers.
Userlevel 7
Try turning off both phones. Remove the battery (if applicable) and SIM card from your Koodo phone for about a minute, put it back together, and then try testing phone calls again.
Jonathan I wrote:

Try turning off both phones. Remove the battery (if applicable) and SIM card from your Koodo phon...

Thanks for the suggestion. Removed both, waited over 2 minutes to be sure. Calls still come to old phone. 😢
Userlevel 7
Jonathan I wrote:

Try turning off both phones. Remove the battery (if applicable) and SIM card from your Koodo phon...

Sounds like the port was messed up somehow. I would call Koodo and ask them to confirm the port request was successful... make sure you give them your old provider's account # (sometimes serial # of old device doesn't work) and ask them if the switch has been cleared.
Jonathan I wrote:

Try turning off both phones. Remove the battery (if applicable) and SIM card from your Koodo phon...

I cannot find any paperwork for the old provider... we had a basic talk only plan.
Userlevel 4
Jonathan I wrote:

Try turning off both phones. Remove the battery (if applicable) and SIM card from your Koodo phon...

It would be best to call them first to get the info Jonathan suggested. After that, give Koodo a call about the port with that old provider's info ready.
Userlevel 7
Badge +4
Jonathan I wrote:

Try turning off both phones. Remove the battery (if applicable) and SIM card from your Koodo phon...

The account with the old provider also needs to be ACTIVE in order for the port request to go through.
Jonathan I wrote:

Try turning off both phones. Remove the battery (if applicable) and SIM card from your Koodo phon...

Thanks for the suggestion, good to know that everyone is thinking of all the possibilities. Yes, the account is active. We just got back from our local Koodo shop. The employee there said that it can sometimes take 24 hours. He said sometimes the old provider is slow in responding to the request.
Userlevel 7
That is true but not 24 hours. If it's a cellular to cellular port, it should take max 2.5 hours. If you ported from a landline then it can take several business days.
Userlevel 4
Jonathan I wrote:

That is true but not 24 hours. If it's a cellular to cellular port, it should take max 2.5 hours....

Up to two business days for landline to mobile port, unless they changed that policy on me lol
Jonathan I wrote:

That is true but not 24 hours. If it's a cellular to cellular port, it should take max 2.5 hours....

self serve was down when I first tried at activate. It was supposed to be back up at noon but it was closer to 6pm when I was finally able to activate it. Could that have anything to do with it? Why would the employee tell me it could take 24 hours when it is a cell phone number transfer?
Userlevel 7
Badge +4
Jonathan I wrote:

That is true but not 24 hours. If it's a cellular to cellular port, it should take max 2.5 hours....

30 min to 2.5 hrs is typical. If koodo gets no response from the other provider it''s 24 hrs before they can force the issue.
Jonathan I wrote:

That is true but not 24 hours. If it's a cellular to cellular port, it should take max 2.5 hours....

ok. So it is possible that some providers are slow to respond. Maybe they stretch it out as long as they can?
Userlevel 4
Jonathan I wrote:

That is true but not 24 hours. If it's a cellular to cellular port, it should take max 2.5 hours....

They shouldn't. From mobile to mobile should only take 2.5 hours max if there are no issues. If for some reason it takes longer, there has to be an issue as to why the number cannot be ported. There are very RARE occasions where numbers cannot be ported due to geographical situations. Mainly happens in BC.
Jonathan I wrote:

That is true but not 24 hours. If it's a cellular to cellular port, it should take max 2.5 hours....

Just checked my email on laptop. At 2:01 Koodo sent a welcome email with my name, phone number and plan. I assume that means that the process to move my number has been completed. With both phones turned on I called from the land line and got a "customer not available message.
Userlevel 7
Badge +4
Jonathan I wrote:

That is true but not 24 hours. If it's a cellular to cellular port, it should take max 2.5 hours....

If you want a definite answer, call customer service. It'll take about 5 minutes to check the system to see if there are any problems with the port.
Userlevel 4
Jonathan I wrote:

That is true but not 24 hours. If it's a cellular to cellular port, it should take max 2.5 hours....

With the phone on, take the battery and SIM card out for a minute. Place them back in and power up the phone. Make a test call and see what happens. Since it seems it is passed the time frame, if you are still having issues, give Koodo a call
Jonathan I wrote:

That is true but not 24 hours. If it's a cellular to cellular port, it should take max 2.5 hours....

Just finished a call with customer service. He said that it is VERY important that you turn off the old cell phone when you try to transfer a number. Not sure what he did but when he came back on line he told me to leave the old phone off, turn off the new phone and remove sim card and battery. The phone should stay off for two hours... then it can be turned back on and it will be fixed.

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