Koodo Community

How long do orders take to ship?

  • 28 October 2020
  • 2 replies

I ordered a Samsung Galaxy A71 (Certified Pre-owned) on 10/20/2020. I got a comfirmation from koodo with my tracking info (HFO28148175) and a second email with my UPS tracking info from koodo on 10/21/2020. UPS confirmed that the item hasn’t been pickup Koodo yet to start shipping as of 10/27/2020. However, the koodo website tracking says it was shipped on 10/23/2020. Is this a normal occurrence? I have tried to get in contact with the webstore but they never answer any questions, they just repeat the same info I sent them. 

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2 replies

Userlevel 7
Badge +4

What is you order number? I’ll flag a rep for you.

Userlevel 5
Badge +4

Hi! It looks like our webstore team should look into this for you. Can you, please send them an email at  koodo.webstore@koodomobile.com mentioning this? It looks like indeed, according to their website, they didn’t get the package from us.